Returns Policy

Need to return something?

CrystalGemsStore offer a 30 Day Return Policy. This means you can return most items within 30 days of receipt of delivery and receive a full refund or in some cases request a replacement.

To begin the return process please get in touch.

Let us know why you are returning the item and provide us with any further information.

Ensure you keep the item in its original packaging and take care to send the item back in the same condition you received it in.

Whether you have requested a refund or a replacement you will need to return the original item to us within the 30 days of receipt of original delivery.

You will be responsible only for the return postage costs.

For health and hygiene reasons we can only accept return requests for earrings, where the seal has not yet been broken or the item is damaged through transit.

We are here to assist you in any way we can. Please do not hesitate to contact us should you require further clarification or support with the returns process.